CareCloud
AI Receptionist for CareCloud Practices
CareCloud offers cloud practice management and EHR software to independent practices. MedReception does not integrate with CareCloud. It answers every call for your practice, captures what each caller needs, and hands your staff a structured summary to enter in CareCloud.
A growing practice where new patient calls slip through
As a practice grows, the first call from a new patient is often the one that goes to voicemail. MedReception answers it, captures the patient's details, insurance and reason, and gives your team what it needs to book the visit in CareCloud.
What it does for a CareCloud practice
Every call answered
Day, night, lunch hour and weekends. Callers reach a receptionist instead of a voicemail box.
Appointment requests, ready to book
The caller's reason, preferred days and times and contact details arrive as one request your staff books in CareCloud.
New patient intake on the call
Name, date of birth, phone, insurance and reason for the visit, captured once and handed over as a structured summary.
Urgent calls routed by your rules
You decide what counts as urgent and where it goes: the on-call number, a nurse line or a provider.
Refills, referrals and messages
Captured with the details staff need, so the callback starts with the answer instead of the question.
HIPAA compliant, verified by Compliancy Group, BAA included
Call data is handled for healthcare, and a Business Associate Agreement is part of every setup.
How it fits your day on CareCloud
- •New patient calls: answered every time and captured in one summary.
- •Existing patients: requests and messages routed to the right person.
- •Evenings and weekends: requests waiting in one list for the next morning.
What it does not do with CareCloud
It does not read your CareCloud schedule, book appointments into CareCloud or write to the chart. Your team stays the one that enters visits and notes in CareCloud, working from a summary instead of a voicemail. If you need a connection, a custom integration can be scoped for your practice.
The receptionist is EHR-independent. If your practice moves to a system we integrate with today (eClinicalWorks, athenahealth, Practice Fusion, Tebra (formerly Kareo), Office Ally, Jane, Hint, Elation, Cerbo, ModMed, CharmHealth, SimplePractice, Amazing Charts, ChiroHD, PracticeQ, Azalea, Eye Cloud Pro, TherapyNotes, Ultralight, MDLand, Veracity, PatientNow, Med Access (TELUS), Accuro, pMD, PS Suite and Nextech), booking into the chart can be switched on and the same receptionist keeps working.
Want MedReception integrated with CareCloud?
We build custom EHR integrations. Book a demo and we will scope yours. Until then, Katie answers every call for your practice, handles intake and sends booking requests your staff enter in CareCloud.
Questions from CareCloud practices
Does it book into CareCloud?
No. It captures the request and your team books it. Custom integration available.
What does a new patient summary include?
Name, date of birth, phone, insurance details and the reason for the visit.