Medical Phone Problems

Front desk is overloaded all day

Two people can’t juggle walk-ins, check-out, insurance questions, and a ringing phone tree. MedReception AI handles repetitive calls so staff stay focused on patients standing in front of them.

Get a front-desk load report Meet Katie AI

Benchmarks we see after go-live

−25%

Inbound calls handled by humans (week one)

Up to +32%

Front-desk productivity boost

Longer tenure

Reduced burnout across staff

Why clinics feel the pain

• Staff split between answering phones and checking patients in

• Clinical teams step in to help the front desk

• Revenue drops because co-pays and paperwork get rushed

• Turnover rises—nobody wants a job spent apologizing for phones

How MedReception AI fixes it

AI handles intake and triage

Katie AI gathers caller intent, verifies demographics, and routes to the correct workflow before a human ever touches the call.

Queue segmentation

Urgent symptom calls go to nurses while refills, referrals, and scheduling are resolved by AI or sent to the right work queue.

Real-time dashboards

Managers see call reasons in real time so they can match staffing to actual demand, not guesswork.

Tight EHR + scheduling integration

Data captured by AI feeds into ECW, Athena, Epic, or your scheduling system to prevent re-entry at the front desk.

Where to go next

VoIP

VoIP hub

Layer AI reception onto the phones you already use.

Scheduling

Scheduling silo

Automate booking while staff focus on in-person tasks.

AI Products

Annie AI

Deliver after-hours coverage without tapping the desk team.

Phone Problems

Can’t hire receptionists

What to do when hiring freezes collide with call surges.